I often see many implementations struggle due to a poorly defined or incomplete solution scope. This will be the focus of this post, which is having a holistic view of overall solution scope.
The image above is an example of all components required for a solution to be complete and fully operational. Each yellow Posit note represents a component of the overall solution.
Many solutions implementations leave out some of the required components due to not being in the agreed scope. It is someone else’s problem some will say. Yet, without all these interdependent components, the end solution delivered will be incomplete, leading to a solution that is over budget, not on time and does not meet business requirements.
For example, if the training and documentation and hyper-care support were to be ignored due to being out of the scope, the end solution will be incomplete. The impact will be a client who is not operation ready and will likely experience bumpy support issues with a new system.
Once all components of a solution have been identified, an accurate project plan with realistic time lines and phased approach can be developed.
The holistic view will save you unnecessary challenges down the road.
I hope you have found the post informative and thank you for reading.
Regards,
Nick
